Shipping Policy

Last updated: September 14, 2026

At Aura Market, we aim to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Aura Market, you agree to the terms outlined below.

1. Shipping Destinations

We offer shipping to selected countries and regions worldwide.

Free Shipping

We currently provide FREE SHIPPING to the following countries:

• 🇸🇦 Saudi Arabia

• 🇦🇪 United Arab Emirates

• 🇴🇲 Oman

For eligible orders being delivered within Saudi Arabia, the UAE, and Oman, no additional shipping charge will be added at checkout unless otherwise stated for a specific product or promotion.

International Shipping

For all countries outside Saudi Arabia, the United Arab Emirates, and Oman, shipping charges will vary depending on factors such as:

• Destination country

• Product type

• Product size and weight

• Number of items in the order

• Shipping method

• Delivery location

• Other applicable shipping requirements

The applicable shipping cost will be displayed at checkout whenever a shipping rate is available for your destination.

Shipping rates may therefore be different from one product or country to another.

2. Order Processing

After you place an order, we will process it as soon as reasonably possible.

Processing times may vary depending on the product and order requirements.

For standard products, processing will generally begin after the order and payment have been successfully received.

For custom-made suits, production will begin only after:

1. Full advance payment has been received;

2. Required measurements have been provided;

3. Customization details have been confirmed; and

4. The customer has confirmed the agreed specifications.

Custom orders may require additional processing and production time because they are made specifically according to the customer's requirements.

3. Custom Suit Orders

All custom-made suits require 100% full payment in advance before production begins.

Customers are responsible for providing accurate:

• Measurements

• Size information

• Design preferences

• Fabric selection

• Color selection

• Personalization details

• Other customization requirements

Once the measurements and specifications have been confirmed, production may begin.

Aura Market will make reasonable efforts to produce the custom suit according to the specifications and commitment agreed with the customer.

If the finished custom suit does not meet the agreed specifications or our agreed commitment due to an error on our part, we will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy and Terms of Service.

If a custom suit is eligible for a refund under our policies, the applicable refund will be processed according to those policies.

4. Estimated Delivery Times

Delivery times may vary depending on the destination, product, shipping method, carrier, customs processing, and other circumstances.

Any delivery timeframe provided on our website or during checkout is an estimated timeframe and not a guaranteed delivery date, unless specifically stated otherwise.

Orders containing custom-made products may require additional time for production before they are shipped.

5. Shipping Confirmation and Tracking

Once your order has been shipped, we may provide a shipping confirmation and tracking information where tracking is available.

Customers are responsible for providing a correct and complete shipping address, phone number, email address, and other delivery information required to successfully deliver the order.

Please carefully check your shipping information before completing your purchase.

6. Incorrect or Incomplete Shipping Information

Aura Market is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery, refusal to accept the package, or other issue caused by the customer, additional shipping charges may apply if the order needs to be shipped again.

In such circumstances, please contact us at:

auramarket2024@gmail.com

We will review the situation and provide further instructions.

7. Shipping Delays

Although we make reasonable efforts to ship orders within the estimated timeframe, we cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Shipping carrier delays

• Customs clearance

• Import procedures

• Weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Incorrect customer information

• Remote or difficult-to-access delivery locations

• Transportation disruptions

• Other unforeseen circumstances

Aura Market is not responsible for delays caused by events or circumstances outside our reasonable control.

8. Customs Duties, Import Taxes and Fees

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges.

These charges depend on the destination country, product, declared value, applicable customs rules, and shipping carrier.

Unless expressly stated otherwise at checkout, customs duties, import taxes, VAT, brokerage charges, and other government or carrier fees are not included in the product price or shipping charge.

Any such charges imposed by the destination country are generally the responsibility of the customer.

Customers are responsible for checking their country's applicable import rules and charges before placing an international order.

Customs authorities may also delay a shipment while completing inspection or clearance procedures.

9. Delivery Issues

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible after receiving the order.

Please provide your order number and, where appropriate, photographs or other information that may help us evaluate the issue.

We will review the issue and, where applicable, provide a solution in accordance with our Refund & Return Policy.

10. Returns and Return Shipping

Returns are governed by our Refund & Return Policy.

Please do not send an item back without contacting Aura Market first.

If a return is approved, we will provide the necessary return instructions.

Approved returns must be sent to the same address from which the order was originally shipped/received, according to the return instructions provided by Aura Market.

Customers should not send returns to an address without first contacting us and receiving confirmation.

For return-related questions, please contact:

auramarket2024@gmail.com

11. Shipping Charges for Returns and Exchanges

Shipping charges for returns or exchanges depend on the reason for the return and the circumstances of the order.

If an item is defective, damaged, incorrect, or does not meet our agreed commitment, we will review the matter and determine the appropriate solution in accordance with our Refund & Return Policy.

For returns due to customer preference or other reasons not caused by Aura Market, the customer may be responsible for applicable return shipping costs, subject to our Refund & Return Policy and applicable law.

12. Undeliverable or Refused Packages

If a package cannot be delivered because the customer:

• Provided an incorrect address;

• Provided incomplete delivery information;

• Refused delivery;

• Failed to collect the package;

• Failed to pay applicable customs duties or import charges; or

• Otherwise prevented successful delivery,

the package may be returned to us by the shipping carrier.

If the package is returned to us, additional shipping or other applicable costs may be charged before we can resend the order, where permitted by applicable law.

13. Availability of Shipping

Shipping availability may vary by country, product, and destination.

Certain products may not be available for shipment to certain countries due to shipping restrictions, customs requirements, carrier limitations, or applicable laws.

If shipping is not available for your destination, the available shipping options may not appear at checkout.

14. Changes to Shipping Policy

Aura Market reserves the right to update or change this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy to the extent permitted by applicable law.

15. Contact Us

If you have any questions regarding shipping, delivery, tracking, customs, or your order, please contact us:

Aura Market

Email: auramarket2024@gmail.com

Address: Al Nuaimia 1, NA Ajman AJ, United Arab Emirates