Privacy Policy

Last updated: September 14, 2026

Aura Market (“we,” “us,” or “our”) operates this website and online store, including all related products, services, features, and content (collectively, the “Services”). Our store is powered by Shopify, which helps us provide our online shopping services.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, purchase our products, request a return or exchange, communicate with us, or otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you use our Services, we may collect information that is necessary to process your orders, provide customer support, deliver products, and improve your shopping experience.

Depending on how you interact with our store, we may collect the following information:

Contact and Shipping Information

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Delivery information

• Other contact details you provide to us

We use this information to process and deliver your orders, communicate with you about your purchases, and provide customer support.

Payment Information

When you make a purchase, payment information may be collected and processed by our payment providers and Shopify.

This may include payment method, transaction details, payment confirmation, and other information necessary to process your payment.

We do not normally have direct access to or store your complete credit or debit card number. Payment information is handled by the relevant payment processor in accordance with its own privacy policy and security practices.

Order and Transaction Information

We may collect information about:

• Products you purchase

• Products you add to your cart

• Products you view or interact with

• Orders, returns, exchanges, and cancellations

• Order history

• Transaction details

• Customer service requests

Custom Suit Information

If you order a custom-made suit or another personalized product from us, we may collect information that you voluntarily provide to us in order to make your product according to your requirements.

This may include:

• Body measurements

• Size information

• Design preferences

• Fabric preferences

• Color preferences

• Style and customization requirements

• Other information necessary to produce your custom order

This information will be used only as reasonably necessary to communicate with you, prepare and fulfill your custom order, provide customer service, and handle any related issue.

Please make sure that the measurements and other information you provide for a custom order are accurate.

Communications

When you contact us, we may collect the information you provide, including your name, email address, phone number, order details, and the contents of your communication.

We use this information to respond to your questions, provide support, and resolve issues relating to your orders or our Services.

Device and Usage Information

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Pages viewed

• Website interactions

• Date and time of website activity

We may collect this information through cookies and similar technologies.

How We Collect Your Information

We may collect personal information:

• Directly from you, when you place an order, create an account, contact us, subscribe to communications, or provide information for a custom product.

• Automatically, when you browse or use our website through cookies and similar technologies.

• From Shopify and our service providers, when necessary to process transactions, payments, shipping, customer support, analytics, or other Services.

• From other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

• Process and confirm your orders

• Process payments

• Prepare and ship your products

• Deliver your orders

• Provide order updates

• Handle returns, refunds, and exchanges

• Provide customer support

Custom Products

For custom suits and personalized products, we may use the information you provide to create and fulfill your customized order according to the specifications agreed between you and Aura Market.

Customer Support

We use your information to communicate with you, answer questions, resolve complaints, and assist with your orders.

Improving Our Services

We may use information about how customers interact with our website to improve our products, website, Services, and overall customer experience.

Marketing and Promotions

Where permitted by applicable law and where appropriate, we may use your contact information to send promotional communications, offers, product updates, or other marketing messages.

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the message.

Security and Fraud Prevention

We may use information to help protect our customers, website, business, and payment processes, including detecting and preventing fraudulent, illegal, or unauthorized activity.

Legal and Regulatory Requirements

We may use or disclose personal information when reasonably necessary to comply with applicable laws, legal procedures, government requests, or to protect our legal rights and interests.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use our website, and improve our Services.

Shopify and certain third-party service providers may also use cookies or similar technologies in connection with the Services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

How We Share Your Personal Information

We do not sell your personal information as a normal part of our business.

We may share personal information when reasonably necessary to operate our store and provide our Services, including with:

Shopify

Our store is powered by Shopify. Shopify may process personal information in connection with your use of our website, orders, payments, and other Services.

Payment Providers

We may share information with payment processors and financial service providers to process and verify payments and transactions.

Shipping and Delivery Providers

We may provide your name, shipping address, phone number, order details, and other necessary information to shipping and delivery providers so that your order can be delivered to you.

Service Providers

We may share information with trusted service providers that help us operate our business, such as providers of:

• Website and technology services

• Payment processing

• Shipping and fulfillment

• Customer support

• Analytics

• Cloud storage

• Marketing services

These providers may only use information as necessary to provide services to us or as otherwise permitted by law.

Legal Requirements

We may disclose personal information if required or permitted by applicable law, legal process, government request, or where necessary to protect our rights, customers, business, or Services.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other online services.

If you choose to use a third-party service or follow a link to a third-party website, that third party may collect and process your information according to its own privacy policy.

We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Provide our Services

• Complete and maintain transaction records

• Provide customer support

• Process returns, refunds, and exchanges

• Maintain business and accounting records

• Comply with legal and regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

The exact retention period may vary depending on the type of information and the reason we need it.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request a copy of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

To exercise applicable privacy rights, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still send important non-promotional communications, such as order confirmations, shipping updates, refund information, or customer service messages.

International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed, stored, or transferred outside the country where you live.

Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the updated version on our website.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us:

Email: auramarket2024@gmail.com

Address: Al Nuaimia 1, NA Ajman AJ, United Arab Emirates

Aura Market is responsible for handling your personal information in accordance with applicable privacy laws.