Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at auramarket2024@gmail.com before sending the item back.

Returns must be sent to the same address from which your order was originally shipped/received. Please contact us first to confirm the return process and the correct return instructions. Items sent back without contacting us and receiving return instructions beforehand will not be accepted.

If your return is accepted, we’ll provide you with the necessary return instructions and, where applicable, a return shipping label.

You can always contact us at auramarket2024@gmail.com if you have any questions regarding your return.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Custom Suits

For custom-made suits, full payment must be made in advance before production begins.

Because custom suits are made specifically according to the customer's measurements, requirements, and agreed specifications, orders for custom suits cannot be cancelled once production has started, except where the suit does not meet the agreed requirements or our commitment.

If your custom suit is not made according to the measurements, specifications, design, or other requirements agreed upon between you and Aura Market, we will review the issue and, if it is determined that the suit does not meet our agreed commitment, we will provide a full refund of the payment.

Please ensure that all measurements, design preferences, fabric choices, and other customization details provided to us are accurate and confirmed before production begins.

Full advance payment is required for all custom suit orders.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable law and the exceptions provided by law.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Custom-made or personalized products may be subject to legal exceptions to the cooling-off right where applicable.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we’ve approved your return, please contact us at auramarket2024@gmail.com.